About
Optus helps automotive dealership service centers sell more additional service requests to customers by allowing mechanics to take videos and pictures of vehicles' issues. These visuals automatically integrate with an inspection form that is presented to the customer (in person or via email) in order to make them a better, educated buyer of these additional service requests. On average, 60% of dealerships' gross profits are generated from service centers. Optus increases these gross profits by allowing customers to 'see' their vehicles' issues. As seeing is believing, more sales of additional service requests are generated. Optus enhances the traditional paper multi-point inspection form that is used as a sales, customer courtesy, and process control tool. It is faster to complete, has analytics, and most importantly, mechanics are able to visually document vehicles' issues in order to increase sold service requests.